Due to the time-bound, creative, and platform-dependent nature of our work, refunds are subject to the terms outlined below.
1. No Refund Policy After Work Begins
Once a project or service has been initiated—defined as the start of strategic planning, content development, campaign setup, design, coding, communication, or any billable activity—no refunds will be issued under any circumstances. Clients are advised to review proposals, deliverables, and timelines carefully before making any payment.
2. Before Project Initiation
If a client wishes to cancel a service before work begins, written notice must be sent to accounts@dignira.com within 48 hours of payment. Approved refunds will be processed after deducting applicable administrative and processing fees.
No refund requests will be considered once the project has started, even if partial deliverables have been shared.
No refund requests will be considered once the project has started, even if partial deliverables have been shared.
3. Non-Refundable Services Include but Are Not Limited To:
- SEO services (after keyword research or on-page optimization)
- Paid ad campaign setup or management
- Website design or development after kickoff
- Graphic design after draft submissions
- Social media content planning or publishing
- Branding strategies or consulting sessions
- Third-party tools or platforms procured for the client
4. Dispute Resolution
If you're dissatisfied with any aspect of our service, please reach out to us at support@dignira.com. We are committed to resolving issues professionally and promptly.
5. Modifications to this Policy
Dignira reserves the right to update or change this Refund Policy at any time without prior notice. Any revisions will become effective upon being posted on our website.
6. Contact Us
For refund-related queries, please contact:
Email: support@dignira.com
Phone: +91 96777 25686
Address: 1st Floor, Olympia Cyberspace, SIDCO Industrial Estate,
Guindy, Chennai – 600032, Tamil Nadu, India.
Phone: +91 96777 25686
Address: 1st Floor, Olympia Cyberspace, SIDCO Industrial Estate,
Guindy, Chennai – 600032, Tamil Nadu, India.